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How do I check the status of my order?

You can track your order status in real time by entering your order information on the  Track Order page. 

After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

What are you shipping times?

US Shipping Time Estimates

Shirts: 7-14 Days
Other Products: 20-30 Days

International Shipping Time Estimates

Shirts: 10-20 Days
Other Products: 20-30 Days

Do you deliver products Internationally?

YES we do!  We are a US based company with warehouses in both US and INTL Facilities.  TC Shop successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I place an order?

Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

How does The TC Shop operate?

The TCShop is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let The  TCShop handle your fulfillment and shipping to your customers.

How secure is my personal information?

The  TC Shop adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does T he TC Shop offer a quality guarantee on the products it sells?

If you don’t love your print, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge.

Which clothing brands does T he TC Shop use?

We use trusted brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company.

Return Policy

All Custom Orders are processed within 24 hours and cannot be cancelled after.


Custom Printed Items or Print on Demand are not eligible for refund or return.

Custom Printed Items or   Print on demand  are   Leggings, Capris, Bags, Shoes, Pouches,Tumblers, Shirts, Pillow Cases, Socks, Bedding Set, Mugs, Dog Canvas,Necklaces, Bracelets, Charm, Watches, Hooded Blanket, Hoodie Dress, Doormats, Jackets and all apparel.

Returns and exchanges must be made   within 30 days of purchase; items must be new, unused, in their original packaging with all parts and accessories, and accompanied by a copy of the original invoice. We only accept returns and exchanges of product purchased from The TC Shop at   Custom merchandise or   Print on Demand  cannot be returned or exchanged.

Package must be post marked as being en route to us within 2 weeks of receiving your order  . Shipping fee will be paid by the customer for returned items. Refund will only apply to the cost of the item/s net of discount.

Please contact our support for the return address

IMPORTANT Please include your first & last name and email as indicated on your order, in addition to a copy of your original invoice inside the package. Failure to include this information may result in our inability to process your return.

Once your order is received & processed you will be notified by email & refunded to the original method of payment for the cost of the item only. Shipping fee are not included in the refund when returned or cancelled.

Please allow up to two weeks processing time for returns.

Refusal to accept your order/package will be refunded 50% only upon returned of the package to us. This may take 2 to 12 weeks depending on location and courier. If Package was lost due to refusal to accept your order, NO Refund will be given. 


Free Offers/Giveaways: All "Free + Shipping" offers must be cancelled within the same day of order and are non-refundable once shipped.


Package Returned To Sender – Wrong Address/Incorrect Address  

Orders that will be tagged as returned to sender due to the wrong address will be destroyed by the courier or charge The TCShop for custom tax duties and another shipping fee once we confirm to ship it back to our Fulfillment facility which caused us 50% of the order.

Therefore, We,The TCShop, will only shoulder 50% of the total amount as a refund credit back to your account if a replacement is not acceptable.

If replacement is acceptable, we will submit a new order to our Fulfillment Company with no additional cost.

If the package was refused to accept by the customer for some reason, and was returned to our fulfillment company or destroyed by the courier, no refund is allowed if the item is printed on demand as per product description.However, we can replace the item with the same size and information at no additional cost.

Custom duties and taxes are shouldered by the customer if their Country charges for it. In case, you want to return the item due to the custom duties and taxes, only 50% of the item price will be refunded.



The TC Shop sells products to end-use consumers only, and we reserve the right to refuse any order if we suspect the products are being purchased for resale.



Should your return be quality related, please email us at so we can work directly with you towards a resolution. 



All personal information collected by The TC Shop will be handled in accordance with our privacy policy, and is not shared to any third party.


Custom Duties, Tax and Charges

Custom Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.